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Cross-Cultural Coaching

Why is our executive coaching effective?

Our systematic approach provides a structured method to facilitate and measure change - and our culturally savvy coaches help to devise a plan that takes the critical cultural component into consideration.

Team Coaching uses a similar process to assess team needs, identify areas for development, promote team support for change, and create a culturally effective plan. The coach may work with individuals or the team as a whole to provide training, coaching, and/or meeting facilitation. Acting as a team partner, the coach can work with organizational teams, project teams, joint venture teams, and virtual teams.

Our four senior coaches have outstanding experience and qualifications. 

  • CCL (Center for Creative Leadership) coach, April Solomon-Yacoub, is known for her empathy and "ease of communication" style. She is particularly popular among people dealing with European and/or Asian cultures, people relocating to or from another country, and people from other cultures working with people in the U.S.
  • ICF (International Coach Federation) Master Coach and Marshall Goldsmith Master Coach, Maya Hu-Chan, says 53% of the leaders coached by her were promoted during the coaching engagement or soon after the coaching was completed.This is precisely why the Stakeholder-Centered Coaching by Marshall Goldsmith is unique from other coaching methodologies.
  • ICF certified executive coach, David Severance, is an extraordinary coach with his expertise in Emotional Intelligence assessment.  His real-world experience and coaching acumen help executives and teams quickly identify factors limiting their effectiveness and discover ways of creating more positive impacts on those around them. 
  • Marshall Goldsmith certified coach, Taka Muraji, is exceptionally effective in coaching Japanese executives who work in a multi-cultural environment. He uses the Stakeholder-Centered Coaching method to ensure the overall progress but has created a coaching methodology that is adapted to Japanese cultural style. This is unique in the coaching world.

Contact us for more details. 

My First Jump in Japan

 

Having ultimately passed the ground test, I was ready to jump on the next scheduled jump day (three weeks away). When the time came I traveled the four hours to Tokyo, spent the night, then rode with the other jumpers in the club van for another hour to Ryugasaki (dragon peninsula). Unlike most of Japan which is mountainous with terraced rice fields or dense cities, here rice fields spread across flat land.  When we arrived, the wind came up and it started raining, typical for Japan where the weather report is either, “Cloudy with some clearing” or “Clear with some clouds" or Raining with some clearing.”

Well, that sucked. Next scheduled jump day was five weeks later. Ugh.

The next month rolled around and off I went again. This time nothing was going to stop me. The sky was a perfect deep blue – what Japanese call a “tall sky,” the kind of clear autumn sky that seems to go on forever.

On the ground I turtled up into my gear, waiting until more senior jumpers than I had their turn. At last I boarded the Cessna for the long ascent to jumping altitude: half an hour of biting cold, roaring engine noise, and the noxious smell of gas.

Finally, the small craft turned for jump run and the jumpmaster slid the door up. I stood in the open door up looking down at the endless newly harvested rice fields. Months later, the same fields flooded for planting, would mirror the mood of the sky. But now they were our dropzone. The jumpmaster clipped my static line on the bar over the door. Awkwardly I climbed out into the blasting wind. Clinging to the strut, getting my right foot on the step with my left leg dangling, trying not to be blown off, I turned my face toward the open door and waited for the jumpmaster (not the drill sergeant) to say “go.”  (He was nowhere to be seen and I later found out that he was stoned and forgot to tell me to go.)

Sensing it must be time, I let go and was folded into the sky.

My memory of that moment was one of immense peacefulness. The sound and smell of the engine that had occupied my senses while in the plane were far away in another world. Even my “hatsu koka, ni koka...” seemed to disappear in the void the instant they left my lips. Time appeared to stop, or to move in slow motion. I was acutely aware of being ALIVE and a deep calm swept over me. After so many years of dreaming about it, at last, I was flying.

Beer and more beer, the universal fellowship-bonding substance, was the classic end of the day, and especially for a “first jump” celebration.

Back in Kyoto I wrote a waka poem (a haiku with two additional lines):

十五夜
迎える日神の
ためにおどった

真っ青な空に
花の日傘と


On the day of
The harvest full moon
I danced for the Gods

In the sky
With a flower parasol.


And I didn’t even drop the damn ripcord!

 

Predeparture and Reentry Preparation

Are your relocating employees and families prepared?

Predeparture Preparation

International assignments are one of the most costly expenditures for organizations.  It is also one of the largest investments spent on an individual. Preparing assignees and their families prior to sending them abroad is vital to their success and the success of the organization.  In fact, according to INSEAD, the failure rate for expat assignments can reach as high as 50%. Also, research conducted by J. Steward Black and Hal Gregersen found that "10% and 20% of all U.S. managers sent abroad returned early because of job dissatisfaction or difficulties in adjusting to a foreign country. Of those who stayed for the duration, nearly one-third did not perform up to the expectations of their superiors. And perhaps most problematic, one-fourth of those who completed an assignment left their company, often to join a competitor, within one year after repatriation. That’s a turnover rate double that of managers who did not go abroad."

We believe that Predeparture programs are crucial both professionally and socially for our clients assigned to work abroad. We ensure their success by listening to their concerns and by customizing their pre-departure programs to suit their needs. We provide hands-on exercises and case studies to alleviate potential culture shock and to give a better understanding of the values that drive the behaviors they encounter. By the end of our trainings, our clients are better able to adjust to their new culture quickly.

"April’s Predeparture training was the apex of all the training coming together and assisting with the right material, at the right time and by an excellent instructor. I can say with complete confidence that April’s training just before our 'house hunting' trip to Japan, and my first office visit, went as well as it did thanks to her.

At the end of April’s training, I would say my wife was not only feeling more comfortable about the trip, but was actually excited to go and see the rich and vibrant culture we had learned about."    - Sal Cornejo, TFSC Manager, Business Planning Group, Nagoya, Japan


“My company hired April's services before I left for a year-long assignment in Japan. I was fortunate enough to have a 2-day seminar with her. From the informative intro call to the end post-seminar, we continue to communicate. IntXel and April have been wonderful. I highly recommend her services and looking forward to using her and IntXel in the future.” - Kristine Maravel, Production Manager, Phillip Jeffries

 

Reentry Preparation: Transitioning Home

Returning from an expat assignment can be just as difficult or worse than leaving for an overseas assignment. More often, the experience gained abroad changes the individual's and family's perspectives so they no longer coincide with the mindset of coworkers, friends, and neighbors from the home country.

Our Reentry Program is designed to help repatriating workers and families with the re-entry transition. The support addresses issues from reverse culture shock to leveraging the experience gained abroad to career guidance.  We make returning home an easier, more productive process.

Our new 3-hour Virtual Offering covers these topics and solutions to their potential challenges:

• What is reentry shock?
• The signs of reentry shock (for expat, spouse, and kids)
• The readjustment curve
• Strategies for readjustment
• Acknowledging the positive: style flexibility, stretching your comfort zone, your new personal style.

Contact us for more details.

 

 

Dotoku - Education in Morality

 I was curious what the Ministry of Education’s webpage had to say about their approach to moral education and thought you might be too.

“The goal of Morality education” it says, “is to nurture morality in emotions, judgment, motivation and actions.   Based on this goal, in close relationship with each subject class, foreign language activity, general, and special activities, this curriculum is intended to augment, deepen and integrate the values of integrity by systematic and developmental guidance, and encourage self-awareness of morality and deepen the student’s idea of his/her own life, and nurture practical skills of morality within him- or her-self.”

Here is the 2018 Japanese elementary school standardized curriculum for moral education:

 

1-2nd grades
 
I.  Relationship with self
a.    Take good care of your own health, safety, belongings and money by organizing your belongings, not being selfish, and leading a well-regulated life.
b.    Study and work hard.
c.    Know what is good and what is not.  Act based on what is good.
d.    Do not lie or cheat.  Live a humble, but energetic life.

II.  Relationship with others
a.    Interact with others positively using pleasant greetings, words and actions.
b.    Be kind to the young and seniors warmheartedly.
c.    Be appreciative of people who take care of you in everyday life.
III.  Relationship with nature and the supernatural
a.    Be joyful to be alive and have a mindset to cherish life
b.    Get to know nature around and interact with animal- and plant-life kindly.

IV. Relationship with groups and society
a.    Keep promises, follow rules and take good care of things that everyone (in a group) uses.
b.    Feel good about working and work for the sake of everyone (in a community).
c.    Respect parents and grandparents.  Find joy in being helpful in the family.
d.    Respect teachers and be friendly with people at school to make life in the classroom and school enjoyable.
e.    Be familiar with the local culture and life and learn to love it.
 
3-4th grades
 
I.  Relationship with self
a.    Take care of things as much as you can on your own.  Think before you act and live an orderly life.
b.    Once you decide to do something, be persistent and complete it.
c.    If you find something is the right thing to do, do it with courage.  
d.    Admit your mistakes genuinely and live an honest, positive, and energetic life.
e.    Know your own character and nurture your good characteristics.

II. Relationship with others
a.    Know the importance of good manners and interact with others with genuine heart.
b.    Be considerate of others and be genuinely kind.
c.    Understand and be understood, trust and be trusted, and help and be helped.
d.    Be respectful in interactions with those who work to support lives and elders

III.  Relationship with nature and supernatural (or Divine)
a.    Feel the preciousness of life and take good care of living things.
b.    Be moved by the magnificence and mystery of nature and take good care of all nature, animals and plant life.
c.    Let your heart feel and be moved by beauty and spiritual purity

IV. Relationship with groups and society
a.    Keep promises, follow society’s rules, and be moral.
b.    Learn the importance of work and be willing to work for the sake of everyone (in a community)
c.    Respect and love your parents and grandparents.  Create an enjoyable home life by cooperating with each other.
d.    Respect and love teachers and people at school.  Create an enjoyable school life by cooperating with each other.
e.    Take good care of local tradition and culture, and learn to love your hometown.
f.    Be familiar with your country's tradition and culture. Learn to love your country as well as to be curious about people in foreign countries and their cultures.
 
5-6th grades
I. Relationship with self
a.    Learn the importance of daily routines and reflect it in your lifestyle.  Be moderate and temperate.
b.    Set a high goal with hope and courage and be persistent.
c.    Cherish your freedom and take responsive autonomous action.
d.    Cherish the truth, seek innovation, and improve your life creatively.
e.    Know your own characteristics. Diligently correct what is bad and grow what is good.

II. Relationship with others
a.    Consider time, place and occasion; come in contact with others politely and sincerely.
b.    Be kind to anyone with whom you come in contact.  Imagine yourself in their place and have empathy for them.
c.    Trust one another, deepen friendship by learning from one another.  Learn to help each other and cooperate.
d.    Be grateful and sensitive to the fact that your day to day life is built on the support and help of others.

III. Relationship with nature and supernatural
a.    Learn to know that life is priceless and respect your life as well as others’.
b.    Learn to know the magnificence of nature and take good care of the natural environment.
c.    Be moved by beauty and be in awe with that which is beyond the power of humans.

IV. Relationship with groups and society
a.    Have morality, observe the laws and rules, respect your rights and that of others, fulfill your obligations willingly.
b.    Treat everyone without discrimination or prejudice and be fair and just.  Do your best to exhibit justice.
c.    Participate in your local group and be aware of your role.  Be cooperative and fulfill your obligation autonomously.  
d.    Understand the meaning of work.  Learn to know the joy of service, give service to the public.
e.    Respect and love your parents and grandparents.  In pursuit of happiness for the family, be willing and useful.
f.    Deepen your respect and love for teachers and people at school, create a better school culture by cooperating with one another.
g.    Take good care of your local and country's culture.  Learn to know the effort of your predecessors and learn to love your hometown and country.
h.    Have a mindset to cherish people of foreign countries and their culture, promote a good relationship with people from all over the world with an awareness of being Japanese.

Read more: Teaching Integrity

 

by Diana K Rowland

Author

 

Donald Trump: What Does Asia Think?

"Confused, shocked, bewildered. Just a few of the words used in recent days to describe Japan and South Korea's reaction to some of Donald Trump's latest comments about the region." Reported CNN in Seoul.

Mr. Trump stunned two of America's strongest allies by suggesting the U.S. military would be withdrawn and the countries should replace the troops with nuclear weapons.  "Trump's remarks about Asia cause bewilderment, unease in Japan," reported the Asahi Newspaper.

Japan continues to be the only country to have suffered from nuclear weapons attacks and, as a consequence, has had a strong non-nuclear policy and pacifist constitution since the end of WWII.  "It is impossible that Japan will arm itself with nuclear weapons," stated Foreign Minister Fumio Kishida. But the Japan Times reported on May 8 that Trump had, "baffled Japanese officials by proposing pulling the U.S. military out of Japan unless the ally pays all the costs of maintaining the American forces, suggesting that Japan could instead be allowed to go nuclear for self-defense."

baffled Japanese officials by proposing pulling the U.S. military out of Japan unless the ally pays all the costs of maintaining the American forces, suggesting that Japan could instead be allowed to go nuclear for self-defense. - See more at: http://newsonjapan.com/html/newsdesk/article/116189.php#sthash.zEJI6XIa.dpuf
baffled Japanese officials by proposing pulling the U.S. military out of Japan unless the ally pays all the costs of maintaining the American forces, suggesting that Japan could instead be allowed to go nuclear for self-defense. - See more at: http://newsonjapan.com/html/newsdesk/article/116189.php#sthash.zEJI6XIa.dpuf

"It seems he only has experts on Middle East affairs and terrorism-related issues among his diplomatic brain trust but no analyst specializing in Asian matters," another Japanese Foreign Ministry official commented. "No one seems to check the accuracy of anything he says," remarked another.

While interviews of people on the street produced comments like, "He looks scary," "He seems mean," Japanese government officials said a Trump presidency would fundamentally change the course of U.S. diplomacy with Asia.

Officials in the U.S. agree, “The entire premise of American foreign policy as it relates to nuclear weapons for the last 70 years has been focused on preventing the proliferation of nuclear weapons,” said Ben Rhodes, Deputy National Security Advisor. “That has been the position of bipartisan administrations, of everybody who has occupied the Oval Office.

“It would be catastrophic for the United States to shift its position and indicate that we somehow support the proliferation of nuclear weapons.” The Japan Times reported that Rhodes insisted that U.S. treaty obligations to defend Japan and South Korea were “rock solid.”

The agreements, which have delineated East Asian geopolitics for 65 years, have projected U.S. power across the Pacific.  Besides providing land for the U.S. bases, Japan and South Korea have paid 3-4 billion dollars annually to share in the cost for the 83,000 troops stationed in the two countries.

The countries also seem confused about his slogan that he would "Make America great again." To them, the U.S. economy is the envy of world. Japan has been in the doldrums for 25 years, currently struggling to avoid deflation, and other regional countries are not doing so well either.

The head of global macro investing at Morgan Stanley claimed in an article in the Atlantic Magazine, “Americans have reduced their debt burden more than the Europeans, while China’s debt has skyrocketed to extremely dangerous levels. If you look outside of China, U.S. growth is actually faster even than the emerging markets. Since the 2008 crisis, U.S. equity markets have outperformed all others — in fact 9 out of the 10 most valuable companies in the world are now American."

"The dollar is the currency of choice," he continued.  "Global growth is not what it used to be, but in a bad neighborhood, the U.S. has the best house by far.  For the past four years, the United States’ share of global GDP has increased while Europe’s and Japan’s have moved down." In addition to the woes in China and Japan, Mexico is also watching its growth collapse.

In reaction to Trump's comment that he believes the Chinese government had a "strong, powerful" response to the '89 Democracy Movement which ended with a massacre in Tiananmen Square, Chinese dissidents have condemned him for supporting the bloody suppression.

In an article for TIME magazine, one of the protest leaders denounced Trump for using the same language as the Communist Party. "I am disappointed by and angry at Mr. Trump's words," he writes. "If a bloody repression can be praised as a 'strong, powerful' action, what does this mean about American values, especially when this blatant mischaracterization comes from a presidential candidate?"

Fellow Tiananmen protest leader Wu'er Kaixi used Facebook to describe Trump as "an enemy of the values that America deeply defines itself by -- the same values that have long provided hope to the victims of oppressive power worldwide." He adds, "Those of us who have fought for freedom anywhere in the world worry that something is about to change in America."

The exiled Chinese political cartoonist, Wang Liming, released a cartoon on his Twitter feed addressed just "to Trump." Wang depicts the real estate mogul as a tank commander crushing a protester while declaring, "This is the best thing we imported from China."


So how do East Asians feel about Donald Trump?  Confused.   Maybe that's how he wants it?

For more, see the East Asian Forum.

 

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Rowland & Associates is a premier cross-cultural consulting firm, providing essential international business skills since 1985. Our passion is bringing intercultural business success through heightened insight and agility. We believe that bold steps with exceptional preparation can create dynamic solutions.

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